FAQs
Do you offer discount for bulk orders?
Yes! The more you order, the lower your cost per piece. We provide tiered pricing so you can see exactly how much you’ll save on larger quantities. Request a quote and we’ll break it down for you.
How quick can I get for rush orders?
Our standard turnaround is 10 business days, but rush service is available. Depending on the size and complexity of your order, we can complete some jobs in as little as 2–4 business days. Contact us directly for availability.
Can I provide my own garments?
Yes. You may bring in your own new garments, but we will review them first to make sure they are suitable for printing or embroidery. This helps us guarantee the best results.
We offer local pickup in Vero Beach and ship nationwide. Shipping costs depend on weight, location, and delivery speed.
Do you offer shipping or delivery?
We accept all major credit cards, debit cards, ACH, and business checks. Payment terms for large orders can be discussed with our sales team.
What payment methods do you accept?
Under 10MB → send to sales@imperialimprinting.com
Resolution → 300 dpi or higher
File types → .PSD, .EPS, .PDF, .AI
Illustrator files → convert text to outlines & use a solid or negative background
What Type of Art Files do you Accept?
Standard Screen Size: Up to 12.5″ X 16″
What Are Your Standard and Oversized Print Sizes?
You can mix different shirt colors and sizes as long as the ink color stays the same.
You can also mix different items if the print size is the same.
Changing ink colors adds a $15 Ink Change Fee per color.
Can I Choose Different Items, Sizes, and Colors In The Same Order? What About Styles?
We give Free Setup for orders of 144 pieces or more per design!
How Do I Get Free Screens Setup?
If something is wrong with your order, please contact us within 48 hours of receiving your order. If we have made an error in any way we will take care of you!
I Found Something Wrong with my Order! What do I do?
We do not provide printed samples; however, we do provide a digital mockup prior to production. This allows you to review image size and ink colors for accuracy.
If you’d like to see shirt or ink colors in person, we encourage you to stop by our showroom and review them with our sales staff before approving artwork.
Do you provide samples?